Refund Policy

Our Commitment to Satisfaction

At WordPress Maker, we prioritize customer satisfaction and strive to provide exceptional support. If you encounter any issues with our products or services, we encourage you to contact our support team using Chat or Contact form or Drop an email to support@proplugintheme.com. We’re here to assist and ensure your experience with us is positive.

Refund Eligibility and Process

  1. Contact Support First: Before requesting a refund, please allow us to address your concerns. Reach out to our support team, and we’ll respond within 24 hours, aiming to resolve your issue promptly.
  2. Digital Product Nature: As our products are digital downloads, they are non-returnable. All sales are considered final upon purchase. However, we understand that exceptional circumstances may occur.
  3. Conditions for a Refund:
    • The product is completely non-functional or significantly different from its description.
    • You have not downloaded or used the product.
    • The issue persists despite assistance from our support team.
  4. Non-Refundable Situations:
    • Change of mind or accidental purchases.
    • Compatibility issues with your WordPress setup or server environment.
    • Problems arising from user error or lack of technical understanding.
    • Product didn’t meet subjective expectations without prior inquiry.
  5. Membership and Renewal Policy: Memberships and subscription renewals are non-refundable. Ensure our membership plan aligns with your needs before subscribing.
  6. Discounts and Offers: Refunds or partial refunds are not applicable on orders placed using special offers or discounts.
  7. Refund Request Procedure: To request a refund, please submit a detailed explanation of the issue to support@proplugintheme.com. We review each case individually and aim to respond within a specified time frame.
  8. Refund Processing Time: Approved refunds may take up to 14 days to be processed and reflected in your account.

Your Responsibility

We expect our customers to understand the products they are purchasing. Please review product descriptions and ask any clarifying questions before making a purchase.

Final Note

Our policy aims to be fair to both our customers and our business. We reserve the right to alter or modify this policy at any time. Your continued use of our products and services signifies acceptance of these terms.